Customer Care Centre
It is the Reader's Digest mission to create products that inform, enrich, entertain and inspire people of all ages and cultures around the world. We are committed to understanding, anticipating and satisfying our customers' needs. This takes precedence in all we do.
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Customer Care Centre
You can now view your account, pay your bill, change your address and much more!
Request for Password
Note: You will need to register and login to access your account.
This is required so as to protect your personal information. |
Online Payment 
Online Payment
You can also make your bill payment by clicking on the icon below.
No registration needed for this easy-to-access online payment service to suit your convenience. |
Frequently Asked Questions
If you would like to search our Frequently Asked Questions or e-mail us, please click on the topics below
Click on the following for more information:
1. Find your Account Number
2. Find your subscription expiry
3. Change of Address
4. Payments
5. General Billing
6. Delivery Information
7. Missing and Damaged Products
8. I did not renew my Magazine subscription, why you keep sending to me?
9. What happen if I dissatisfied with the product I ordered?
10. Other Inquiries
11. Contact Us
1. Find your Account Number
Click on image to enlarge
Your account number is printed above your name and address. The word "Account No." or "A/C" is printed in front of the 11 digit number in the format - Account No: 0-000-000-000-0
2. Find your subscription expiry
Click on image to enlarge
The magazine expiry date (MM/YYYY) is printed on the label of each issue. It appears on the top right-hand section above the name/address under "Expiry: 07/2006", which means July 2006 issue.
3. Change of Address
Click here to change your address.
Please note that because magazine labels and promotional material are printed in advance. As such, it can take 6 - 8 weeks to reflect a change of address.
4. Payments
(The product title, amount and date payable can be found on the bill.)
Online Payment - It is secure, fast and easy.
Pay your account here. (Please have your credit card and account details ready.)
Through POS MALAYSIA main branches:
You can pay your bill at any of the POS MALAYSIA main branches
By Mail:
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Credit Card - Fill in credit card details on the bill before you mail it back to Reader's Digest in the postage pre-paid reply envelope. |
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Cheque/Money Order - Write your account number on the reverse side of your cheque/money order made payable to 'Reader's Digest', and mail it back with your bill to Reader's Digest in the postage pre-paid reply envelope. |
5. General Billing
Crossed in Mail, Undelivered Orders and Payment Difficulty
Please allow time for payment and other transactions to be mailed and processed. It is possible that the shipment of an order will appear on your statement before you have received the product. Please allow adequate time for delivery and check with the post office after that period of time.
If you have still not received the product after that time or have experienced any difficulty in paying your account, please contact our Customer Service hotline at 03-7960 1111 or email us. Please give concise details of the situation and our friendly staff will assist you in any way possible.
How can I get help with a specific question about a bill that I recently received?
Click here to submit your question by e-mail.
I returned a product. Why am I still billed for it?
The product you returned and the bill we sent recently may have crossed in the mail. Return parcels can take up to four weeks from postal transit right up to process in system. If the return is not reflect on your next bill, please contact our Customer Service hotline at 03-7960 1111 or email us.
6. Delivery Information
I just ordered Reader's Digest magazine. When will I receive my first copy?
It takes one month after an order has been placed. If more than one month has passed, please contact our Customer Service hotline at 03-7960 1111 or email us.
Monthly subscription issue will reach you in the 1st week of the month.
When will I receive the book, video or music product I ordered?
POS MALAYSIA delivers the products. You should receive your product in two weeks from the date you ordered if the stock is available. If four weeks have passed since the order date, please contact our Customer Service hotline at 03-7960 1111 or email us.
I belong to Select Editions. How many times per year will I receive new products?
Select Editions consist of books that are send to subscribing customers on an ongoing basis.
Shipping frequency can vary, but typically, customers receive 5 to 6 shipments per year. Therefore, you may expect a new product approximately every second month.
7. Missing/Damaged Products
If you have not received your magazine by the 5th of the month or if you have not received the product or any delivery notification 3 weeks after the mailing, please click here. If you have received any product in an unsatisfactory condition, please click here for replacement. We welcome any questions and comments about Reader's Digest, our products and services. We look forward to hearing from you.
8. I did not renew my Magazine subscription. Why do you keep sending the magazine to me?
Subscription is automatically renewed upon expiry. Reader's Digest sends advice to subscriber 1 month prior to the expiry term. Billing for the new subscription term will then be sent with the 1st issue. If you do not wish to renew, please contact us.
9. What happen if I am dissatisfied with the product I ordered?
Reader's Digest strives to offer the highest quality products. You can contact us for replacement if the product is not up to your satisfaction.
10. Other Inquiries
If you have any other questions, comments or wish to contact us with regard to any other concerns, please contact our Customer Service hotline at 03-7960 1111 or email us.
11. Contact Us
Email:
friends@rdasia.com.my
Fax:
03-7806 1098
Telephone:
03-7960 1111
Address:
Reader's Digest
P.O. Box 10808
Kuala Lumpur 50726 |
